If you have any need for assistance with your AllStar account please contact AllStar Helpdesk.
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The firstname.lastname@example.org is strictly for AllStar programmers to inquire about AllStar, app_rpt, our distro and such. All our source code is now on Github. You'll find we're much more open to code contributions than in the past. We welcome your input.
Technical support is provided by our AllStar docs site and by our active user community on the AllStar Mailing list. The mailing list has lots of friendly folks who work hard to get and keep you running on AllStar including the AllStar staff. If all else fails please feel free to contact us at AllStar Helpdesk.